Communication drives coordination and success in multidisciplinary projects.
A project manager’s effectiveness is 80% dependent on communication skills.
1. Communication Essentials
- Verbal: Meetings, instructions, presentations.
- Written: Emails, reports, RFIs, memos.
- Non-verbal: Body language, tone, eye contact.
- Visual: Drawings, dashboards, charts.
2. 7C’s of Effective Communication
Clear, Concise, Correct, Complete, Concrete, Courteous, Considerate
3. Presentation Techniques
- Structure: Introduction → Problem → Solution → Benefits → Call to Action.
- Use visuals: site photos, charts, infographics.
- Speak with confidence and empathy.
- Practice storytelling — link data to people and impact.
4. Communication Pitfalls to Avoid
- Overloading meetings with technical jargon.
- Ignoring tone in emails or messages.
- Poor listening or interrupting others.
- Failing to confirm understanding or actions.
“Communication isn’t what you say — it’s what the other person understands.”