Owner Feedback & Facility Handover

The handover process marks the formal transfer of ownership, operation, and responsibility to the client.

1. Handover Steps

• Pre-Handover Meeting – Final review of punch lists and documentation.
• Demonstration & Training – Educate the owner’s staff on equipment operation and maintenance.
• Formal Handover – Submission of keys, manuals, certificates, and warranty files.
• Acceptance Sign-Off – Owner verifies readiness and issues final acceptance.
• Defect Liability Period (DLP) – Contractor remains responsible for rectifying defects within the warranty duration.

2. Owner Feedback Process

• Conduct structured handover surveys for satisfaction rating.
• Record feedback on quality, responsiveness, and documentation.
• Use findings to refine project management and client engagement practices.

3. Facility Transition

• Develop a Facility Operations Manual (FOM) for the owner.
• Ensure handover aligns with the FM team’s readiness and asset tagging.
• Support the client for initial maintenance and troubleshooting.

Module Summary

• Testing and commissioning validate functionality and compliance.
• Warranties and documentation secure performance assurance.
• As-built drawings and records preserve project history.
• Post-project evaluation drives continuous improvement.
• Owner feedback and structured handover ensure client satisfaction and closure.